FAQs

How can we help you?

Below is everything you need to know so that you can start your dance fitness party with ease. You can also click on the headings to take you right to the category you're interested in finding out more about.

Your Membership Options

What memberships do you offer?

You can choose to become a Free or a Premium member. Find out more about your membership options.

How can I sign up for the membership?

Woohoo - we are excited to hear that you want to join the Fitness Blastoff family! You can sign up for either a free or premium membership here.

How do I view my membership details?

To view your membership details, log into your account page and select Account Settings. Here is where you'll be able to:

  • see which membership plan you're on
  • review your membership start date
  • make changes to your account
  • update your personal details
  • view your payment history

How does the free trial work?

If you’re signing up to become a Premium member, then you can opt for a 7-day free trial to try it out first before fully subscribing. You’ll still need to enter your card details and your card will only be charged after 7 days. The trial starts from the moment you sign up and will end 7 days after.

Payments

When will I be charged for my premium subscription?

You will be charged from the moment you sign up and create an account. Your membership will start from the day of your first payment.

Can I get a refund?

All premium subscription fees are non-refundable. However, if you wish to cancel your subscription, you can do so at any time from your account page.

  • Log into your account and go to your Account Settings.
  • Under "My Subscriptions", select "Cancel Plan" to cancel your subscription.

Once you cancel, you’ll still have access to the dance fitness library until the end of your current subscription term. Your subscription will not be renewed after your current term expires. For example, if your subscription term starts on the 13th of the month and you cancel on the 20th of the month, you will have up until the 13th of the following month to utilise the features of your subscription.

What payments do you accept?

Currently all our payments are processed via Credit Card and we only accept payments online. We accept Visa, Mastercard, Maestro and American Express.

How do I see a copy of all my payments?

Visit your account and profile then click on Manage Payments to view your payment history.

Account

How do I update my account and profile information?

Log into your account with your username and password and then click on Account Settings to update your details.

How do I reset my username and password?

If you’ve forgotten your username or password, click on the Forgotten password link and follow the instructions. You'll receive a link to create a new password via email.

Making Changes To Your Membership

Making changes to your membership

We are excited to hear that you’d like to upgrade your subscription. To do so, please click here and follow the instructions. As you’re upgrading to a Premium subscription, please note that you’ll need your debit or credit card details to hand.

How do I cancel my membership?

Sorry to hear that you’ll be leaving us. You can cancel your membership at any time from your account page. Log into your account and go to your Account Settings. Under "My Subscriptions", select "Cancel Plan" to cancel your subscription.

Once you cancel, you’ll still have access to the dance fitness library until the end of your current subscription term. Your subscription will not be renewed after your current term expires. For example, if your subscription term starts on the 13th of the month and you cancel on the 20th of the month, you will have up until the 13th of the following month to utilise the features of your subscription.

What happens once I cancel my membership?

Once you cancel your Premium membership, you’ll be downgraded to the Fitness Blastoff Free Account. This means that you’ll have access to the dance fitness videos within the free membership area.

What happens if I wish to reactivate my Premium membership?

Woohoo - we are pleased to hear that you’d like to reactivate your membership. If you wish to rejoin, all you need to do is go to your Account Settings page and click on “Renew”. Your account will then be reactivated and you can continue accessing the Premium dance fitness library.

I’m currently a free member and want to delete my account. How do I delete my Fitness Blastoff membership?

Sorry to hear you no longer wish to be a part of the Fitness Blastoff membership - we will miss you! To completely delete your membership, log into your account and visit your account settings page. Then select Delete. You’ll be asked to type DELETE to confirm deleting your account and all data associated with it. Please note that once you press delete, you will immediately lose access to your Fitness Blastoff membership area. This is true for both Free and Premium memberships.

As a Premium member, when you select Delete, you will not have the option to use the library until the end of your term. Your account will be removed with immediate effect.

Sessions

What classes do you offer?

Currently we offer a variety of simple dance fitness sessions to upbeat party tracks. Our classes include Hip-Hop, UK Garage, Funky House, Reggaeton, Soca, Dancehall and Afrobeats, to name a few. Going forwards we are planning to expand the library to offer a range of aerobic and fitness routines. More information on this coming soon.

What is dance fitness?

Dance fitness is a style group fitness which combines easy to follow dance choreography, low and high impact cardiovascular exercise moves and music. You don't have to be a professional dancer to participate and it's for all fitness levels. The main purpose of dance fitness is to make fitness a fun experience through dance and music and to increase your physical fitness in an engaging way.

How do I cancel my subscription?

Sorry to hear that you’ll be leaving us. You can cancel your membership at any time from your account page. Go to your account page and click on cancel subscription to cancel.

Once you cancel, you’ll still have access to the dance fitness library until the end of your current subscription term. Your subscription will not be renewed after your current term expires. For example, if your subscription term starts on the 13th of the month and you cancel on the 20th of the month, you will have up until the 13th of the following month to utilise the features of your subscription.

When will the Fitness Blastoff be back doing live, in-person events?

Due to COVID we’ve had to postpone all in-person dance fitness classes and big events until further notice. As we are still uncertain of when things will get back to normal, we cannot provide a specific date for now. In the meantime, this website has been created to still keep you on your toes until the time is right to get back into the venues and workout in-person. When the time comes, we’ll be sure to update all communication channels letting you know.

Do you do livestream classes?

Yes indeed! Although we have a library of pre-recorded classes, we know that some of you like to show up to a live class. So we do organise livestream classes via Zoom. These are currently on a monthly basis. Check out the Fitness Blastoff Eventbrite page to keep up-to-date of the next livestream session.

Do I need to be a professional dancer to take part?

Not at all. As long as you can move, then you can move with us. You don’t need to be a professional dancer. We keep things easy to follow and simple.

What if I’m not feeling well before the class?

We advise that you do not participate in the classes if you’re not feeling well. The great thing about the membership is that you can do a class whenever you feel like it. So if you aren’t feeling well enough to participate, then we advise that you don’t. Listen to your body, rest up and when you feel better, then get moving again.
Keep up-to-date with the Fitness Blastoff socially and join thousands of others and connect with us on our social media channels.
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